Creative City Developments | Salem, MA

Salem 91·Park City 90·Leavenworth 89·St. George 84·Alexandria 80·Bozeman 79·New Glarus 77·Billings 75·Medora 74·Detroit Lakes 73·Bentonville 71·Cedar City 67·Mackinac 66·Pella 64·Glenwood 60·Anoka 49·Salem 91·Park City 90·Leavenworth 89·St. George 84·Alexandria 80·Bozeman 79·New Glarus 77·Billings 75·Medora 74·Detroit Lakes 73·Bentonville 71·Cedar City 67·Mackinac 66·Pella 64·Glenwood 60·Anoka 49·
Massachusetts

Salem, MA

Population: 44,480

Towns  /  Salem, MA  /  Case Study
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Destination Leader

Visitor Impact Score
90A-/ 100
composite

Online tier, provisional until field audit

Destination Leader. Salem faced its darkest chapter, the 1692 witch trials, and turned that notoriety into one of the most recognizable small-city visitor brands in the country, drawing crowds and millions in spending across a deep bench of museums, festivals, and October events.

The VIS card at a glance

Pop. 44,480 (2020 Census), Massachusetts. U is the Unique Hook multiplier, then seven components. Framework VIS v1.0, online tier.

Category Name Grade Score
U UNIQUE HOOK multiplier 1.20x
W WEB A 93
B BRAND A- 91
A ANCHOR B- 80
D DOWNTOWN n/a n/a
C CURB n/a n/a
S STAY A 96
R RETURN B 87
Category scores, VIS v1.0
W Web & Digital Presence
B Brand Identity
A Anchor Activity
S Stay & Itinerary
R Return & Referral
Fix first
Keep broadening beyond the witch niche

Witch tourism is no longer the dominant source as more attractions are added around it. Salem should keep growing its non-witch draws so the visitor economy is not dependent on a single theme.

Lean into the museum backbone

Museums are the bread and butter of the non-witch tourism. The Salem Maritime National Historic Site alone drew 756,038 visitors and contributed $40 million to the area’s economy in the latest figures, so continued investment in these anchors compounds the return.

Build resident products around the event calendar

The year-round events draw huge revenue and give residents a chance to build products and services for each festival. Helping locals launch offerings tied to Festival of the Dead, Salem Film Fest, and the rest turns visitor traffic into community income.

/01 / The story

How Salem earned the score

Population 44,480 (US Census 2020)

Situation A grotesque act of falsely hanging women accused of being witches in the past.

Action Face up to their past and use their notoriety to gain popularity.

Result Religious Mecca for Wiccan and popular tourist destination for others.

Let’s Meet Salem, Massachusetts

Intro

“When there is no enemy within, the enemies outside can do you no harm” – African Proverb

The quote might be slightly too serious but a lot of towns have dark pasts. There is something to be said about owning up to it and making amends. Salem, Massachusetts is doing just that and heavily prospering.

Salem, Massachusetts tourism photo featured in a Creative City Developments case study: image5
Salem field photo, archive image

Creative City Development

Salem, Massachusetts tourism photo featured in a Creative City Developments case study: Salem witch trial site
Salem witch trial site

Salem is know as “The Witch City”… after they committed, somewhere between, unjustified homicides to a small scale genocide. They are owning it and letting it become part of their city. They don’t exactly celebrate the trials and the hangings but instead celebrate witchcraft in a face value way, such as having a huge Halloween celebration each year. They have owned up to their past and are now captalizing!

Salem, Massachusetts tourism photo featured in a Creative City Developments case study: image2
This is from a play. Not actual dead people.

History

Salem is a very old town in Massachusetts. It has a very infamous past. In the spring of 1962 the Salem witch trials began in which several young girls claimed to be possessed by the devil accusing several women of being witches. Then began the hysteria around the region of claiming people were witches and killing them.

Like I said, dark past. Fortunately it is getting better for Salem. The town realizes its dark past and has reformed. They now are happy to have witches, there is a whole section of the towns tourism website dedicated to them.

Salem, Massachusetts tourism photo featured in a Creative City Developments case study: House of the Seven Gables
House of the Seven Gables, Salem

Tourism

Salem’s creative city niche is around witches and the Salem witch trials. Museums, events, and town shops all help to support this city niche. The town is a hub of fortune tellers and magical craft shops. It has tours and retreats for modern witches. They also have classes and training on how to perform certain spells and rituals. It is just about impossible to know just how many witches visit Salem a year or how much money they contribute to the community but it is not a small amount.

Salem, Massachusetts tourism photo featured in a Creative City Developments case study: tourism scene
Salem / field reference

Witch Themed Town

OWN THE PAST, THEN CAPITALIZE ON IT

The witch community and the city throw a grandiose halloween party, Festival of the Dead, that draws over 100,000 people every year. (It is not however the Halloween Capital of the US) There is at least 1 million in revenue, probably more! This is a whole month of celebration with most days in October having special activities. They have activities such as palm reading, seances with the dead, Halloween ball, death and rebirth rituals, mourning tea, and “The Dumb Supper” in which all attendees are silent. This is meant to remember the dead.

The Salem Witch Museum brings in roughly 300,000 people annually. The museum costs ~$12 a piece to get in meaning the museum brings in $3.6 million dollars a year in ticket sales alone. This museum likely supports dozens of families in the community.

The Salem Witch Trial House brings in 27,000 people a year at a fee of ~$8 meaning this old property brings in $216,000 a year just on admissions. Correct me if I am wrong Salem Witch Trial House employees but I bet this house pays for itself and at least a few part time employees.

$3.6M a year in Salem Witch Museum ticket sales alone

Witch tourism is hard to know because you can’t guess someone’s religion but they estimate roughly 100 million in restaurant spend alone in the city. People are coming to take part in some 200+ year old history and every year are spending 100 million in food while they visit.

The town says that witch tourism is no longer the dominant tourism source as more attractions are added around the witch tourism. It seems unlikely that any other category of their tourism is bigger than modern witch tourism but in aggregate might be larger.

Salem, Massachusetts tourism photo featured in a Creative City Developments case study: tourism scene
Salem / field reference

Other Events

As witch tourism is losing its dominance over the tourism economy but in a good way. Salem is getting known as a great place to travel to because of the none witch tourism that is around

Salem, Massachusetts tourism photo featured in a Creative City Developments case study: Historic City Hall
Historic City Hall, Salem

Museums seem to be the bread and butter of their non-witch tourism. The Salem Maritime National Historic Site is impressive in their ability to draw tourists. In the latest figures (2012) 756,038 visitors and $40 million contributed to the area’s economy. Frankenstein’s Castle is another attraction which looks to bring the book Frankenstien alive with wax figures and a dark dungeon setting. Sort of tacky, very niche, and overall different, sounds like fun.

Salem also puts on a lot of events throughout the year. Just to name a few:

All the events draw in a huge amount of revenue but also provide a lot of opportunities to the residents to build products and services for each event.

Salem, Massachusetts tourism photo featured in a Creative City Developments case study: image3
Salem field photo, archive image
Salem, Massachusetts tourism photo featured in a Creative City Developments case study: tourism scene
Salem / field reference

Summary

Salem, Massachusetts has been cultivating the witch culture for years, longer than most towns have been around which is part of their success. Salem is a shiny example of how long term creative city developments and history can blend to create tourist economies for very niche groups of people.

Salem, Massachusetts tourism photo featured in a Creative City Developments case study: image4
Salem field photo, archive image
Where Pueblo West sits

On the Visitor Impact Score curve

On the Visitor Impact Score curve, Salem lands in the Destination Leader band at 90, a snapshot of how much of its raw potential is currently built for visitors.

/06 / Notable contributors

Credit where due

Salem Witch Museum

The city’s marquee witch attraction, bringing in roughly 300,000 people annually at about $12 a head, or an estimated $3.6 million a year in ticket sales alone. Source

Salem Witch Trial House

A historic property that draws about 27,000 people a year at roughly $8 admission, generating around $216,000 a year and helping support part time staff. Source

Salem Maritime National Historic Site

The backbone of Salem’s non-witch tourism, drawing 756,038 visitors and contributing $40 million to the area’s economy in the latest figures (2012). Source

Festival of the Dead

The city and witch community’s grandiose month-long Halloween celebration, drawing over 100,000 people every year with at least $1 million in revenue and daily October activities. Source

Field notes

From the margins

Restaurant spend
Visitors coming for some 200+ year old history spend an estimated 100 million on food alone in Salem each year.
Maritime draw
The Salem Maritime National Historic Site drew 756,038 visitors and $40 million to the area’s economy in the latest figures.
Halloween crowd
The month-long Festival of the Dead draws over 100,000 people every year with at least $1 million in revenue.
/07 / Sources

How this score was derived

Read the method. The VIS framework scores eight categories, one multiplier (Unique Hook) and seven components (Web, Brand, Anchor, Downtown, Curb, Stay, Return). Online-tier scores are derived from desk research; audit-tier categories require a physical visit and shift the composite once a field trip is logged.

  1. Salem Film Fest
  2. Massachusetts Poetry Festival
  3. Salem Arts Festival
  4. Great Salem Fire Centennial
  5. North Shore Pride Parade
  6. Salem Jazz & Soul Festival

Image credits: Salem, Massachusetts case study photos archived by Creative City Developments, including the Salem witch trial site, House of the Seven Gables, and Historic City Hall.

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